This give to access to all your account pages like edit your personal informatiion, add or edit delivery addresses, look at your wish list or order history and give you many other functions. This part of the web site is designed to make your whole shopping experience a little easier and much more enjoyable.
Here you can change any of your personal details such as name, password, email and date of birth
You can change your billing address here or create/edit a delivery address to send a particular order or all future orders to a different address
Look at your orders at any time. This page will show you a list of all orders you have placed with us showing status etc.
You access this page via your order history, this will show all the items in the order and if the order hasn't been printed for processign you can change you delivery address, though not the country..
We have made it really easy for you build your wish list, simpy click on make sure you are logged in then click on the heart icons in any search of category page, our front page or on our products page there is a button. You can buy driectly form your wishlist making it even easier for you to make your choice or repeat purchase. Please add any comments like size and colour you like but you must remember to press the update wish list button after every change or comment added.
If you'd then like to send this list to a special friend or a family member firstly enter their email address or addresses, then just click "send to friends" button. Thats it. They should receive your list within seconds of hitting the button and will have links back to our site and hopefully you'll receive some very nice gifts in the future from your friends.
On each product page you will see a "size guide" tab under the add to basket button. If you click on this tab it will give you the manufacturer's or an international size chart for that particular product. Follow this guide to get the perfect size
Use the Currency conversions icon in the top right hand corner of the site just next to your name oro sign in, just click the relevant icon to choose your currency.
You can shop and checkout in British Pounds Sterling (GBP), Euros or US Dollars (USD). this will be refleceted on your bank statement
When you place an order with UK Lingerie, we will tell you on the product page whether your items are in stock. If you choose any items that are not in stock, we will still charge you for the whole value of the order.
Why do we do this? For security reasons, we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details, we cannot charge you again. This increases our security profile dramatically and we feel that this is the best way to serve you, our customers.
Charging you once also acts as a pre-order for the items, reserving the stock for you ahead of their delivery. This means that the stock will never be sold to someone else before you receive yours. After 20 days wait, we will notify you with an automatic email to ask if you'd like to carry on waiting, have an alternative product or receive a refund. You are entitled to cancel reserved items at any time by phone or email.
All goods are shipped by Royal Mail Tracked Post. Orders placed before 17:00/5.00pm GMT will usually be dispatched the same day depending on how busy we are and subject to items being in stock
UK Lingerie delivers to anywhere in the world.
Depending on your local mail provider and where you are, we estimate that the delivery will take approximately:
Please note that all shipments to the US and non EU destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
VAT of 20% is included on all our products.
All orders are dispatched in completely plain packaging omitting any logos or company names. Larger orders are usually packaged in plain cardboard boxes
You have 30 days to return or exchange any order. All UK returns are free post, please get your free UK returns label here.
Faulty goods are entitled to a full refund or replacement. For non-faulty returns, we must still be able to sell your item.
If your return is lost in transit, you must claim from Royal Mail. Proof of posting will be required.
International customers must contact Customer Services before returning any items.
Non-UK customers cannot use free post labels and we cannot reimburse postage to international customers, so we advise economy postage or basic tracking only. We may be able to reimburse economy post for faulty items. You must write "Returning Unwanted Goods To UK Retailer" on your return box. If this is not done, you may be charged duty. This cannot be covered by ourselves.
Returned lingerie must be in perfect condition, with tags and labels still attached and with any original packaging.
Should your parcel be returned to us by Royal Mail and they state that you did not collect the package from the sorting office, a £5 administration charge will be levied to cover the handling of this order.
Distance Selling Regulations
UK Lingerie complies with Consumer Contracts 2013 and Online Trading Laws along with Electronic Commerce Directive Regulations
If you believe your parcel is either lost in transit or damaged you have 21 days after dispatch to notify customer service. We are unable to refund historic order as no investigation can take place.
To cancel orders please email us as soon as possible. Alternatively telephone us on UK: 01625 460181
Outside UK: +441625 460181.
If your order has already been dispatched, simply return it as outlined in our returns policy.
You have 14 days to cancel your order from the date you plsce your order. If it has been dispatched then you have the responsibility to retun the goods correctly.
A full refund will be given including postage and return costs. If you are outside of the UK, you must contact customer service initially to discuss your return.
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UK Lingerie is a trading style of Web Shop Direct Limited
Company Registration Number is 4373134
VAT Registration Number GB864658185
Web Shop Direct Limited, First Floor, The Arsenal, Sutton Garrison, Heapy Street, Macclesfield, Cheshire, SK11 7JB, United Kingdom