TERMS AND CONDITIONS
We need to use your name and address to delivery your order and take your payment (no card data is stored by us).
Your email address will be used to give you an order confirmation, dispatch confirmaton or contact you if there is a problem.
for futher information on how we use and store your data.
When you place an order with UK Tights, we will tell you on the product page whether your items are in stock. If you choose any items that are not in stock, we will still charge you for the whole value of the order.
Why do we do this? For security reasons, we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details, we cannot charge you again. This increases our security profile dramatically and we feel that this is the best way to serve you, our customers.
Charging you once also acts as a pre-order for the items, reserving the stock for you ahead of their delivery. This means that the stock will never be sold to someone else before you receive yours. After 20 days wait, we will notify you with an automatic email to ask if you'd like to carry on waiting, have an alternative product or receive a refund. You are entitled to cancel reserved items at any time by phone or email.
Please note: The transaction will appear on your bank statement as "Web Shop Direct Ltd".
Customs and VAT
Please note that all shipments to the US and non EU destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be. VAT of 20% is included on all our products.
Refunds and Returns
You have 28 days to return or exchange any order. All UK returns are free post. Please use the free post sticker on your delivery note or you can print one out here. You must obtain proof of postage from your post office. Your return parcel can take up to 5 working days to arrive back with us. Faulty goods are entitled to a full refund or replacement. Please allow up to 14 days for your refund to be processed. For non-faulty returns, we must still be able to sell your item so it must be returned in a resalable condition. If your return is lost in transit, you must claim from Royal Mail. Proof of posting will be required.
International customers must contact Customer Services before returning any items.
Non-UK customers cannot use free post labels and we cannot reimburse postage to international customers, so we advise economy postage or basic tracking only. We may be able to reimburse economy post for faulty items. You must write "Returning Unwanted Goods To UK Retailer" on your return box. If this is not done, you may be charged duty. This cannot be covered by ourselves.
Returned products must be in perfect condition, with tags and labels still attached and with any original packaging (for hygiene reasons, hosiery must not have been taken out of the packet)
Should your parcel be returned to us by Royal Mail and they state that you did not collect the package from the sorting office, a £5 administration charge will be levied to cover the handling of this order.
Distance Selling Regulations
UK Tights complies with Consumer Contracts 2013 and Online Trading Laws along with Electronic Commerce Directive Regulations
If you believe your parcel is either lost in transit or damaged, you have 21 days after dispatch to notify customer service. We are unable to refund historic order as no investigation can take place.
Cancelling an Order
To cancel orders please email us as soon as possible. Alternatively telephone us on UK:01625 460180. Outside UK: +441625 460180.
If your order has already been dispatched, simply return it as outlined in our returns policy.
You have 14 days to cancel your order from the date you placed it. If it has been dispatched, then you have the responsibility to return the goods correctly.
A full refund will be given including postage and return costs. If you are outside of the UK, you must contact customer service initially to discuss your return.
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These terms and conditions will be open to amendment from time to time. Information may be added or altered without notifying the customer. By using our website and ordering products from us you are agreeing to these terms and condition.